Wednesday, the day the FIOS technician was to arrive at the Weeble’s house. Midmorning, I received a call from a telephone company representative telling me the FIOS order was cancelled.
“Somebody at the house sent the technician away.”
I couldn’t imagine Dad sending the technician away as he was so adamant about bundling the telephone with FIOS. Could Ma have refused to let the technician in the house? The only way to find out was to…
“Hello?”
“Hi, Dad, it’s me. Did you send the FIOS technician away?
“No, he was here. He came in and I showed him the computer. He did something, and the computer worked. Said I didn’t need the FIOS, and he left.”
“Ok, but without the FIOS, your telephone won’t be bundled and you won’t get the flat rate.”
“Oh, I want that.”
So I called the phone company back and spoke to another representative. She told me the technician had logged the work order was cancelled by someone at the house.
“Is my father connected to FIOS?”
“No, he’s still with DSL.”
After much go around, the problem became apparent that there are now two different departments in the phone company, and neither talk to the other. There was an apology and another appointment was made. I called Dad back to make sure he would be around when the technician arrived the following day.
The next day, Dad called me to say the technician had installed the FIOS. They had an awful time wiring the house trying to find a means to bring optic cable into the house. They had to crawl through the crawl space under the eaves. I felt sorry for the technicians as it was a thousand degrees outside and under the eaves is hotter than
Dad was very pleased with the work they did. The technician left him a manual, and he was happy.
“And the computer goes a lot faster too.”
“Uh-huh.” As if he would be able to tell the difference, but he was happy and that’s all that mattered.
“Somebody at the house sent the technician away.”
I couldn’t imagine Dad sending the technician away as he was so adamant about bundling the telephone with FIOS. Could Ma have refused to let the technician in the house? The only way to find out was to…
“Hello?”
“Hi, Dad, it’s me. Did you send the FIOS technician away?
“No, he was here. He came in and I showed him the computer. He did something, and the computer worked. Said I didn’t need the FIOS, and he left.”
“Ok, but without the FIOS, your telephone won’t be bundled and you won’t get the flat rate.”
“Oh, I want that.”
So I called the phone company back and spoke to another representative. She told me the technician had logged the work order was cancelled by someone at the house.
“Is my father connected to FIOS?”
“No, he’s still with DSL.”
After much go around, the problem became apparent that there are now two different departments in the phone company, and neither talk to the other. There was an apology and another appointment was made. I called Dad back to make sure he would be around when the technician arrived the following day.
The next day, Dad called me to say the technician had installed the FIOS. They had an awful time wiring the house trying to find a means to bring optic cable into the house. They had to crawl through the crawl space under the eaves. I felt sorry for the technicians as it was a thousand degrees outside and under the eaves is hotter than
Dad was very pleased with the work they did. The technician left him a manual, and he was happy.“And the computer goes a lot faster too.”
“Uh-huh.” As if he would be able to tell the difference, but he was happy and that’s all that mattered.
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